One of the most common issues we find with UpStream customers is an incorrectly configured SSL certificate.
This problem often results in a site that works perfectly in the admin area, but has glitches on the front-end.
If your site’s SSL is incorrectly configured, some parts of WordPress and UpStream will load via https:// and some will load via https://. This will often lead to buttons not working on the frontend of UpStream, or to random log outs.
If you are having frontend problems, make sure to read your hosting company’s advice on setting up an SSL certificate. Here are some sample guides:
One common place to start looking for SSL troubles is under “Settings”, then “General”. Make sure the “WordPress Address (URL)” and “Site Address (URL)” options are set to https, as in the image below?:
You may also want to look at your site’s .htaccess file. It should contain code like this:
RewriteEngine On
RewriteCond %{SERVER_PORT} 80
RewriteRule ^(.*)$ https://example.com/$1 [R,L]